Improving the oral health of the public and the professional development of ASDA members

ADA Advises Against Ordering from Overstocker Liquidation Company

Information to ADA Members from Leslee Williams, ADA Vice President, Public and Professional Communications

As you may already know, there are an increasing number of complaints from members about Overstocker, a liquidation company that has advertised in ADA Vendor Showcase. Members indicate the company is not fulfilling orders, making unauthorized credit card transactions and providing limited or no customer assistance. Note that Overstocker is not to be confused with another company called Overstock. 

The complaints are highly negative not just to the company but to the ADA because members either believe the ADA endorses the company or has not conducted enough due diligence before accepting the company as an advertiser. These assumptions are not true. Advertisements are not ADA endorsements. Due diligence is also completed in a vetting process (including credit and reference checks) to be approved as an advertiser. Once an advertiser, companies must follow stringent advertising standards to ensure integrity of the ad and confirm materials do not conflict with ADA policy, standards or the Code of Ethics.

Overstocker completed the necessary steps to become an advertiser and adhered to ad standards for a time. Now, despite repeated attempts, Overstocker is not responding to the ADA. Therefore, ADA will no longer allow Overstocker to advertise on any of its channels. 

Working together with ADA Business Group staff, we have developed a communications plan and are advising members not to order from Overstocker, to contact their credit card companies to dispute charges from the company for unfulfilled orders and we will provide information should members wish to report the company to the Federal Trade Commission at ReportFraud.FTC.gov and the Better Business Bureau

We are communicating this information via an ADA News story, Morning Huddle summary and in outreach to state and local dental societies and councils and committees and council/committee staff respectively. In addition the MSC will be provided with talking points to aid in further inquiries. Lastly, because we know this issue has been raised in some dentist-only social media groups, we will share the ADA News link with closed group administrators to share with their communities.

Get Free Membership for the Rest of 2023 When You Join Us Today

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As the ADA advocates for dentistry in Congress and at the national level, the ASDA advocates for dentists and patients here at home. During the 2023 legislative session, ASDA secured important protections for dentistry, including important assignment of benefits enhancements, and protections from network leasing and credit card reimbursement abuses by insurance companies, But ASDA also provides one-stop shopping for the required Continuing Education requirements in Arkansas.  You can treat patients, and ASDA has your back!


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Stay on top of the latest clinical developments with savings on best-in-class live and on-demand CE courses.


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Find resources to help you overcome dental insurance obstacles on behalf of your patients.


Drive change
Help drive insurance & legislative reforms that benefit you and your patients.

*This offer allows you to join membership for 2024 at the 2023 national, state and local dues rate. This offer is available to non-member dentists whose last membership year was 2022 or earlier. A credit card and commitment to auto-renew is a requirement of this offer. This offer is non-transferable. Details about this offer and the auto-renew program are available in the application. This offer is valid through December 10, 2023.

Obituary: Dr. Bruce Gaston of Hot Springs

Dr. Bruce Gaston, age 66, of Hot Springs, Ark., died peacefully at home on Aug. 17, surrounded by his family.

Bruce was born to Jackson Gaston and Betty (Rout) Gaston. They were a military family which moved around several times before eventually settling in Hot Springs. Bruce graduated from Lakeside High School, and then went on to earn his Bachelor’s degree from Henderson State University, his DDS from the University of Tennessee, and obtained his specialty in endodontics from the Georgia School of Medicine.

Bruce followed his father’s military service example and began his own military career in 1990 when he joined the U.S. Army Reserves while he attended dental school. Upon graduation, he transitioned to active duty and served his country as a dental officer for 11 years, then transitioned back to the Reserves for an additional nine years. He retired in 2010 at the rank of colonel after a distinguished career which included two overseas tours, two humanitarian missions to former Soviet countries, and a deployment to the Middle East during the Gulf War. His efforts in this deployment helped lead the first reserve dental unit ever deployed into combat, and he was awarded the Bronze Star.

When he left active duty service, Bruce chose to establish his dental practice back in Hot Springs to be near family and friends and to give back to the community which meant so much to him. He loved people, never met a stranger and enjoyed a good conversation. He was also an avid golfer and gin player.

Bruce is survived by his wife of 35 years, Lenora (Partain) Gaston, and their two sons, Bret Gaston and Grant Gaston, both of Hot Springs, and their daughter, Logan Gaston, also of Hot Springs. He was preceded in death by his parents as well as one sister, Diana Lynn Ward (Earl) of Oklahoma City, Okla.; and two brothers, Patrick Gaston of Los Angeles, Calif., and David Gaston of Oklahoma City, Okla. He is survived by six additional siblings: Jackson Gaston Jr. (Beverly) of Jessieville, Ark., Kerrie Gaston of Hot Springs, Anthony Gaston of Bellechester, Minn., Michael Gaston (Carol) of Oklahoma City, Okla., Elizabeth Naven (Don) of Pekin, Ill., and Lisa Holland (Brian) of Kill Devil Hills, N.C.; as well as many nieces and nephews and countless friends.

There will be a memorial service and celebration of Bruce’s life at 3 p.m. on Aug. 27 at Cold Springs Events, 9578 Kanis Road, Paron, Ark.

In lieu of flowers, contributions can be made to the Hot Springs Area Community Foundation, P.O. Box 56, Hot Springs, AR 71902 for the Bruce Gaston Memorial Scholarship Fund.

Guests may register at http://www.grossfuneralhome.com.

Obituary: Dr. Michael V. Liggett of Fort Smith

On the afternoon of August 15, 2023 Dr. Michael (Mike) V Liggett left this earth surrounded by his family at UAMS and was greeted in Heaven by his mom, dad and all his family and friends who got there first.

Mike was born in Wichita, KS but spent most of his life in Fort Smith, graduating from Northside High School in 1966. His higher education continued at Westark and then the University of Arkansas until he was accepted to the University of Tennessee Dental School after only 2 years of college. He finished his college degree while attending dental school-one would have been hard enough but Mike did both, while flying home every weekend to play in his band The Off Beats, so he’d have enough spending money for the week.

When he graduated from dental school he went into practice with Dr Ed Dooley in 1972. After Dr Dooley retired Mike bought the practice and remained until 1987 when his dream of building his own office was a reality and Parklane Family Dental was established. He then expanded and added another office at Central Mall. With the expansion of NW Arkansas he saw a need for Parklane to have an office in Rogers and just recently finished another NW Arkansas office in Springdale. In 2004, his nephew Charles (Charlie) graduated from LSU Dental School and went to work at Parklane. Another added bonus for Mike was to have his son Kristopher (Kris) join the group in 2007 after graduating from Baylor Dental School and it really became “Parklane Family Dental”. Mike was a member of American Academy of General Dentistry and American Academy of Cosmetic Dentistry.

As busy as Mike always was, he was lucky enough to work-in a patient one day who had a problem wisdom tooth. That patient was Judi. They fell in love and continued their journey together for 47 years adding Michael, Kris, Lauren and then Jorge. The happiest time of his life was when he became
“GDad”.

Mike loved music.he played his way through school and giving guitar lessons to lots of kids. He also loved art and was quite an artist himself.

If you knew Mike, you were among the lucky. He never met a stranger and always had a kind word for everyone, especially the underdog. He was the best son, big brother, husband, Dad, GDad and friend.
We all will miss him every day but are assured we will see him again.
Mike is survived by his wife, Judi, his son Michael (Katharine), son Kris (Bo) daughter Lauren (JR) and son Jorge (Julissa) and those precious ones who call him GDad, Finley, Stratton, Lemon, Melanie, Jorgie and Aislinn. He is also survived by his brother Chuck (Kathy) nephews Charlie (Heather) Travis (Deanna) great nieces Emery and Piper and cousin Jackie Domecq. Additional close friends Wade and Gena Walker and Jackie Barker.

Memorial contributions to Mike’s memory may be made to the charity of one’s choice.

ADA News: General dentist income in decline due to rising expenses

ADA News:

After an increase in 2021 as dentistry recovered from the COVID-19 pandemic, the annual average net income of general dentists in private practice declined 7% in 2022, due in part to increasing practice expenses, according to data from the ADA Survey of Dental Practice.

Over the past decade, practice revenues increased by 2.2% while practice expenses increased by 7.7%.

General dentists also reported working 4.5% more hours in 2022 compared with the pre-pandemic average, roughly equivalent to 1.5 more hours worked per week. In 2021 and 2022, 37-38% of general dentists also reported that they were too busy to treat all people requesting appointments or were overworked — an all-time high for the annual survey.

Taken together, the latest data show that general practitioner dentists are busier than ever and are working longer hours post pandemic. At the same time, the data suggest continued “margin compression” in the dental sector as revenues stagnate and expenses keep rising. (Stacie Crozier)

ADA council urges dentists to report full fee to payers

Reprinted from ADA Morning Huddle:

The ADA Council on Dental Benefit Programs said dentists should report their full fee when submitting dental claim forms for services reported to third-party payers. The council also encouraged dentists to review PPO agreements annually and to discuss potential increases in fee schedules with payers. The ADA’s contract negotiations toolkit may be helpful when renegotiating clauses and fee schedules.

Full Story: ADA News (7/10)

Clinic closure highlights dental care challenges in Medicaid

Reprinted from ADA Morning Huddle, June 26, 2023:

The closure of a dental clinic in Albany, N.Y., that serves people with Medicaid places additional pressure on federally qualified health centers that provide dental care for people with low incomes and those who are uninsured. A recent settlement to expand dental services under the state’s Medicaid program won’t help people get the dental care they need without enough providers. People who are unable to access dental care are more likely have worse health problems, which can place a burden on emergency departments, says James Galati, D.D.S., former president of the New York State Dental Association.

Full Story: Times Union (Albany, N.Y.) (tiered subscription model) (6/23

Operation Stand Down 2023 set for November

On Friday, November 3, 2023, the Arkansas Chapter of the ICD will host the 2nd Operation Stand Down, a dental mission dedicated to treating our nation’s veterans. As with last year, the six hosts will be:

Dr. Ned Alley, Little Rock
Dr. Troy Bartels, Jonesboro
Dr. David Bell, Arkadelphia
Dr. Angela Broomfield and Dr. Kristen Beavers, Fayetteville
Dr. Cara Jones, Pine Bluff
Dr. Charlie Liggett and Dr. Cole Johnson, Fort Smith

Last year’s event was successful and generated a great deal of public interest. The organizers anticipate a jump in participation this year and expect a need for more volunteers, so please consider volunteering either a half day or full day at one of these six sites. The location is strictly up to you, although the staffing needs at each site varies.

Treatment and services provided will primarily address chief complaints/pain, and the Arkansas ICD will appoint veterans to minimum hour-long appointments to prevent waiting, lines, etc. Volunteer cost is travel and time.

Please contact Dr. R. Mark Bailey at dr.markbailey@gmail.com if you want to participate. Please specify your site preference and how many auxiliaries (RDA and RDH) will accompany you.

For more questions, contact Dr. Bailey through his email or at 479-207-0205.

ADA clarifies “good faith estimates” in No Surprises Act

A new bill expected to pass Congress today references the No Surprises Act, which requires medical providers to provide “a good faith estimate of expected charges” before treating uninsured and underinsured patients. The act, which went into effect on January 1, 2022, curbs unexpected billing and provide consumers new financial protections when undergoing both emergency and non-emergency care.

On February 22, the Centers for Medicare & Medicaid clarified how this new law affects dentistry and how your practice should bill and provide patient estimates going forward.

For more information on best practices, estimates, and exceptions to the good faith estimate rule, please visit the ADA and CMS websites.

MATE Act in spending bill includes changes sought by ADA

The omnibus spending bill approved by Congress at the end of 2022 includes the Medication Access and Training Expansion Act, which requires dentists and other providers who prescribe controlled substances (Schedules II-V) to have eight hours of training before obtaining or renewing a Drug Enforcement Administration registration. ADA advocacy was successful in getting Congress to change some MATE Act provisions to align with Association policy, including the removal of a requirement that dentists take three hours of specialized training to prescribe buprenorphine, which is beyond the scope of dental practice.

Download a printable FAQ here.

(Reprinted from ADA Morning Huddle)

Full Story: ADA News